Orders placed until 30th May 2023:

You may return unused products within 35 days of purchase with a printed return note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.

We offer you the option to return any items to select stores free of charge. These stores are: • 360 Mall • The View • Al Kout Mall • The Avenues

2. Express returns

A subsidised returns fee of KWD 5 will be charged and deducted from the value of your refund. Choose our courier returns option and schedule a collection for your retuning items. Print your returns label and note here https://web.global-e.com/Returns/portal/. Schedule your pick-up here https://mydhl.express.dhl/fr/en/home.html#/getQuoteTab. Please get a receipt as proof of postage.

3. Self-postage return to the UK

Return your parcel at your own cost through your preferred carrier. The cost of shipping will be dictated by the carrier. Please get a receipt as proof of postage. Please enclose the Returns Merchandise Authorisation form in your parcel and attach the returns label which can both be printed from our returns portal here https://web.global-e.com/Returns/portal/mZmQ. Please contact us If you need to return a faulty or incorrect item. Our contact centre line +965 2225 0508 will be open 8am-8pm (Kuwait time), 7 days a week. Note: We cannot accept goodwill refunds for bra accessories, earrings for pierced ear, open bedding or face coverings.+

Orders placed from 31st May 2023:

Full-priced items may be returned within 35 days of purchase.

Sale items may be returned within 14 days of purchase.

All items to be returned must be unused.

The original box or bag is not required, but the items must be securely packaged.

Orders placed until 30th May 2023:

It can take up to 28 working days to process your return.

We can now process returns instantly in click and collect stores. Customers should receive their refund within standard bank processing time. The select M&S click and collect stores can be found here.

We will send you a confirmation email once we’ve refunded you. Any refund will automatically be issued to your original payment method by GlobalE, our international sales facilitation and fulfilment partner.

Orders placed from 31st May 2023:

If you paid using your debit or credit card, your refund will be credited to the same card. This will take 4-5 working days depending on your bank or card issuer’s policy.

If you paid using Blue Wallet, your refund will immediately be credited back to the same Wallet.

If you paid using Blue Prepaid, you will receive the refund amount in a new Blue Prepaid eCard, which we’ll email to you including the card number and PIN.

Full-priced items may be returned within 35 days of purchase. Sale items may be returned within 14 days of purchase. All items to be returned must be unused. The original box or bag is not required, but the items must be securely packaged.

Orders placed until 30th May 2023:

We’re really sorry to hear that you’ve received an item that’s not in perfect condition

If your item is damaged/faulty we will provide a replacement (depending on stock availability) or a refund based on your preference.

To help us get this fixed for you, please send a picture of the product or packaging, clearly showing the fault you’ve noticed, to [email protected]. Please also include the following detail so we can help:

Your name · Your order number · Product name and code (the product name and code can be found on your order confirmation email) · A description of the fault · Your preference for a replacement item or refund

Orders placed from 31st May 2023:

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. We’ll provide a refund for damaged/faulty items. To start the process, please visit any of our stores to return the item. If you want it collected from your home, please call Customer Service to arrange courier collection and get your refund process started.

The courier will make three attempts to pick up the items before considering the collection as unsuccessful. Please call Customer Service for a new schedule that’s within the return period for your item.